Daniel

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What’s critical, however, is that the salespeople have nothing to do with the scheduling or management of field trips. It’s the responsibility of the field-activity coordinator to organize each trip, to ensure that the salespeople’s calendars are booked solid for the duration of each trip (four meetings a day), and to perform all CRM data-entry and support activities while the salesperson is in the field.
The Machine: A Radical Approach to the Design of the Sales Function
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