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This book contains three basic ideas. The first is an output-oriented approach to management. That is to say, we apply some of the principles and the discipline of the most output-oriented of endeavors—manufacturing—to other forms of business enterprise, including most emphatically the work of managers.
all our employees “produce” in some sense—some make chips, others prepare bills, while still others create software designs or advertising copy.
The output of a manager is the output of the organizational units under his or her supervision or influence.