Kurt Michaelson

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The most effective way to craft the right message is to simply stand in your prospect's shoes. Look at things through their eyes and use your God-given empathy to sense their emotions and to consider what might be important to them.
Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling (Jeb Blount)
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