Keith Sherwood

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many salespeople find it awkward to use the phone for prospecting because: They don't know what to say, say stupid things, or read awkward, cheesy scripts that generate resistance and rejection. They don't have an easy-to-execute telephone prospecting process that actually works. They don't know how to deal with reflex responses, brush-offs, and objections. They are afraid of rejection.
Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling (Jeb Blount)
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