When we feel that sense of frustration at a system that’s not working, or a mistake that keeps getting repeated, or a process that seems inefficient and cumbersome, we are tuning in to a gap between how things are and how they could be. I call this a tension, because that’s often how it is experienced, but I don’t mean the word in a negative way. We might label this state a “problem” that “should” be fixed, or we might label it an “opportunity” to harness. Either way, that’s just us projecting our meaning-making on the raw experience I’m calling a tension—the perception of a specific gap
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