When this shift happens in the companies I’ve worked with, it comes as a revelation and a challenge for everyone involved. The workers realize that they are no longer just employees following orders. They have real power and authority—and with those comes responsibility. They no longer have a parentlike manager to solve their problems. The managers, on the other hand, often feel liberated from the burden of management, but have to find a new sense of their own value and contribution, and shift how they’re accustomed to using and holding authority. One of the more interesting parts of my job is
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