Consider your experience in a conventional organization: to whom are you accountable? The traditional answer is “my boss” or “my manager,” but of course there are many others who count on you—your coworkers, your customers, perhaps investors or other stakeholders. A much more useful question is “What are those people counting on you for?” Each of the parties has different specific activities they are counting on you to own and to effectively manage, and clarity about these accountabilities is critical to the smooth running of an organization.
