GAITHERSBURG, MD—While cracking open his second beer as he chatted with friends over a relaxed outdoor meal, local man Marshall Platt, 34, was reportedly seconds away from letting go and enjoying himself when he was suddenly crushed by the full weight of work emails that still needed to be dealt with,… an upcoming wedding he had yet to buy airfare for because of an unresolved issue with his Southwest Rapid Rewards account, and phone calls that needed to be returned. “It’s great to see you guys,” said the man who had been teetering on the brink of actually having fun and was now mentally
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