Andrew Capshaw

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The next time someone asks you a question, don’t answer right away. Receive the question or sharing and let it penetrate you, so that the speaker feels that he or she has really been listened to. All of us, but especially those whose profession is to help others, can benefit from training ourselves in this skill; we must practice in order to do it well.
Silence: A Guide to Harnessing Your Most Powerful Inner Resource Through Mindfulness Techniques, Zen Philosophy, and the Art of Embracing Quiet
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