But imagine a company that trusts every employee to use her best judgment and act in the best interests of the customer and the company. A company where employees have all the information they need to make good decisions. A company where most of the policies and procedures that constrain and limit employees are unnecessary, because every worker is fully authorized to act as a representative of the company, to make decisions, and to authorize expenses when necessary. If you can imagine these things, then you are imagining a learning company.
