Lean Change Management: Innovative practices for managing organizational change

by Jason Little

two important steps during the creation of your Experiment. The first step is done with your change team, and involves asking two questions before running the Experiment: 1. How will we know this Experiment has been successful? 2. How will know we are moving towards our intended outcome? The second step is to review your Experiment with the people affected by the change to see how they react to it. If they react violently – metaphorically speaking – your Experiment might be a bad idea! Or it simply might not be the right time to introduce it. In contrast, early on at The Commission, the validation of our Experiments happened after their introduction. More specifically, the external consultants were trying to measure the change in behaviors they expected to see when a change was introduced. They referred to it as “validated learning”. I didn’t agree with this approach, as I felt there were more important measures to focus on.