Alex Ostreiko

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Regardless of which Options we came up with, the tricky part was understanding all that would be necessary to make the Options viable! For example, helping people acquire knowledge through training is one thing, but changing behavior and having them apply what they learned, is a completely different challenge.
Alex Ostreiko
Getting the proverbial horse to drink is the issue at hand, and the crux of the "soft skills" exemplified in social and emotional intelligence competencies. Often, a shift of perspective and values is necessary to take advantage of the new learnings, and in order for that shift to be genuine it has to connect to one's intrinsic values.
Lean Change Management: Innovative practices for managing organizational change
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