The manager there had put his picture, name and phone numbers – office, cell phone and home – inside every elevator. The note with it read something along the lines of, ‘If there is any problem during your stay that is not resolved to your satisfaction by our staff, please feel free to give me a call.’ When I asked him if this hadn’t been a problem, his response was, ‘For me – not at all: for my staff maybe. I made sure they know how much I dislike getting disturbed when I’m at home with the family.’ He then added that in the year the signs had been in place he’d maybe received a couple of
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