I teach people to listen without prejudice to what their colleagues, family members, and friends are saying—that is, listen without interrupting or arguing. I also show them that the only proper response to whatever they hear is gratitude. That is, I teach them how to say “Thank you” without ruining the gesture or embellishing it. I am a huge apostle for thanking. Finally, I teach them the miracle of feedforward, which is my “special sauce” methodology for eliciting advice from people on what they can do to get better in the future.
