I help them apologize to everyone affected by their flawed behavior (because it’s the only way to erase the negative baggage associated with our prior actions) and ask the same people for help in getting better. I help them advertise their efforts to get better because you have to tell people that you’re trying to change; they won’t notice it on their own. Then I help them follow up religiously every month or so with their colleagues because it’s the only honest way to find out how you’re doing and it also reminds people that you’re still trying.
