Think about how we perceive other successful people. We rarely associate their success with technical skill or even brainpower. Maybe we say, “They’re smart,” but that’s not the sole factor we attribute to their success. We believe they’re smart and something else. At some point we give them the benefit of the doubt on skill issues. For example, we assume our doctor knows medicine, so we judge him on “bedside manner” issues—how he tolerates our questions, how he delivers bad news, even how he apologizes for keeping us cooling our heels too long in his waiting room. None of this is taught in
...more
