Follow-up is the most protracted part of the process of changing for the better. It goes on for 12 to 18 months. Fittingly, it’s the difference-maker in the process. Follow-up is how you measure your progress. Follow-up is how we remind people that we’re making an effort to change, and that they are helping us. Follow-up is how our efforts eventually get imprinted on our colleagues’ minds. Follow-up is how we erase our coworkers’ skepticism that we can change. Follow-up is how we acknowledge to ourselves and others that getting better is an ongoing process, not a temporary religious
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