change is needed 56. Thrives in ambiguous situations (demonstrates flexibility when needed) 57. Encourages creativity and innovation in others 58. Effectively translates creative ideas into business results Anticipating Opportunities 59. Invests in learning about future trends 60. Effectively anticipates future opportunities 61. Inspires people to focus on future opportunities (not just present objectives) 62. Develops ideas to meet the needs of the new environment Ensuring Customer Satisfaction
