aren’t. It’s not because they don’t want to get better. At the eight companies where hundreds of employees have gone through my leadership development training, I asked the participants at the end of each session whether they intended to go back to their job and apply what they had just learned. Almost 100 percent said yes. A year later I asked the direct reports of these same leaders to confirm that their boss applied the lessons on the job. About 70 percent said yes and 30 percent said the boss had done absolutely nothing. This 70/30 split showed up with statistically elegant consistency in
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