To understand the feedback you get, take three steps back: One Step Back: You + Me intersections. Are differences between us creating the friction? Two Steps Back: Role clashes. Is this partly a result of the roles we play in the organization or the family? Three Steps Back: Big picture. Are processes, policies, physical environment, or other players reinforcing the problem? Looking at systems: Reduces judgment Enhances accountability Uncovers root causes Look for patterns in your feedback. Is this a You + Everybody intersection? Take responsibility for your part.
