They were not only in the conversation, they were also actively and explicitly managing the conversation. Supercommunicators had an exceptional ability to observe the discussion, diagnose where it was going wrong, and make explicit process interventions to correct it. It was as though they were functioning in two roles at once: They weren’t just players in the game, they were also referees. Process Moves: Diagnose, Describe, Propose These people sense precisely where they are in a conversation, including the stage they are in and the common challenges in that stage. They have the ability to
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