Systems will always be imperfect. We should work to improve them, but that can only take us so far. The greatest leverage is helping the people inside the system communicate more effectively, and as between giver and receiver, it’s the receiver’s skills that have the most impact. We need to equip receivers to create pull—to drive their own learning, to seek honest mirrors as well as supportive mirrors, to speak up when they need additional appreciation or coaching or are confused about where they stand. As each receiver becomes more skilled at receiving—at creating pull—the organization gets
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