More on this book
Community
Kindle Notes & Highlights
Read between
July 10 - October 1, 2023
The most common advice about feedback is this: Be specific.
Artificial intelligence expert Roger Schank has an observation about this: He notes that while computers are organized around managing and accessing data, human intelligence is organized around stories.
Where you sit in an organization affects what you see. The CEO and the receptionist have different data because of how and where they spend their time, whom they talk to, and what they are responsible for.
Even when we have access to the same data, we tend to notice different things.
