In fact, there is always a gap between the self we think we present and the way others see us. We may not recognize ourselves in others’ feedback, even when everyone else would agree that it’s the conventional wisdom about who we are and how we are. Why is it that there is such a gap between our self-perception and others’ stories about us? The good news is that the ways we are understood and misunderstood by others are amazingly systematic and predictable.

