Brian Jones

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You Have Far More Data than You Think The information you need to answer the question is somewhere within your reach and, if you just took the time to think about it, you might find it. Few executives are even remotely aware of all the data that are routinely tracked and recorded in their organization. The things you care about measuring are also things that tend to leave tracks, if you are resourceful enough to find them.
How to Measure Anything: Finding the Value of Intangibles in Business
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