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A well-known example of this is the so-called Houston Miracle of the Texas school system in the 1990s. Public schools were under a new set of performance metrics to hold educators accountable for results. It is now known that the net effect of this “miracle” was that schools were incentivized to find ways to drop low-achieving students from the rolls. This is hardly the outcome most taxpayers thought they were funding.
How to Measure Anything: Finding the Value of Intangibles in Business
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