go? At what speed? Are we being bold enough? Too bold? Is there something else that needs to be said or discussed? Heiligenfeld’s use of small hand cymbals in meetings essentially boils down to the same. Whenever a person makes the cymbals sing, people are asked to reflect on the question “Am I in service to the topic we’re discussing and to the organization?” Sounds True has built a variation of the empty chair method into a New Year’s ritual, where colleagues at the beginning of the year bless the office building for the year to come.111 At the end of the ritual, colleagues sit together in
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