At first, Zerza tried to learn as much as possible about Blizzard’s culture, regularly asking Morhaime and other top staff about the industry. With some assistance from colleagues, he started a World of Warcraft character and tried to learn how the game functioned. Although he wasn’t as organically charming as Kotick, he was willing to hear people out and would work as hard as anyone. But when he didn’t care for someone or their performance, he made that clear. Blizzard employees grew frustrated over his blunt speech and his tendency to express completely different opinions to different groups
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