Lorraine Larocque

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If we’re not careful, “that thing the guys at Corporate do” morphs into “those selfish #$%s over in Corporate.” The first is a description of an action; the second is a blanket judgment of the people. We are less likely to make that leap from description to damnation if we see the conflict as a simple intersection, perhaps compounded by clashing roles, inside a larger system.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
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