Understanding that a problem has multiple causes doesn’t limit our options for how we move forward to solve that problem. Discipline or punishment may be appropriate, as in cases where actions are illegal, unethical, inappropriate, or otherwise violate policy. Sometimes managers will say, “How can I discipline the employee when I myself contributed to the problem?” That’s like saying, “How can we punish a bank robber when we at the bank contributed to the problem by having a faulty security system in place?” Well, it’s not good to have a faulty security system in place, and if you have one,
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