It’s tough to get information to flow up an organization, and you might have to do a little hydraulic engineering to get it going. Why? Remember that most feedback givers are anxious about raising their concerns, especially upward. They worry that they will jeopardize their relationship with you—that you will disagree, be annoyed, become defensive, or retaliate. They also don’t want to hurt your feelings, embarrass you, or embarrass themselves by handling the exchange badly.
