When we are under stress or in conflict we lose skills we normally have, impact others in ways we don’t see, are at a loss for positive strategies. We need honest mirrors in these moments, and often that role is played best by those with whom we have the hardest time. If that overseas client thinks you’re an idiot, then there’s something going on that you’re not “getting,” and without her help, you’re not going to get it. It may be a cultural difference that you need to understand if you’re going to be effective in her market. It may be that your tone and word choice are upsetting her in ways
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