Summary: SOME KEY IDEAS Wiring matters. Baseline, Swing, and Sustain/Recovery vary by as much as 3,000 percent among individuals. If we have a lower baseline, the volume will be turned down on the positives, and up on the negatives. Emotions distort our stories about the feedback itself. The Google bias magnifies the negatives and collapses the past and the present. One thing becomes everything and everyone. The forever bias makes the future look bleak.