THE ARC OF THE CONVERSATION: OPEN-BODY-CLOSE Broadly, feedback conversations are made up of three parts: Open: A critical piece, oddly often skipped when we jump right in without getting aligned: What is the purpose of the conversation? What kind of feedback would I like, and what kind is my giver trying to give? Is the feedback negotiable or final, a friendly suggestion or a command? Body: A two-way exchange of information, requiring you to master four main skills: listening, asserting, managing the conversation process, and problem solving. Close: Here we clarify commitments, action steps,
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