Summary: SOME KEY IDEAS We all have blind spots because we: can’t see our own leaky faces can’t hear our tone of voice are unaware of even big patterns of behavior Blind spots are amplified by: Emotional Math: We discount our emotions, while others count them double. Attribution: We attribute our failure to the situation, while others attribute it to our character. Impact-Intent Gap: We judge ourselves by our intentions, while others judge us by our impact on them.
