Another typical example would be an electrical utility whose vision of frontline employees taking on much more responsibility bumps up against a structure with too many levels and too much decision-making authority vested in the middle. As employees try to make the new vision a reality, their decisions are second-guessed and undermined by a hoard of middle managers. “Did you take this into consideration?” “You should have checked with Jones first.” “Do you realize the precedent you might be setting?” Predictably, after a while, most frontline employees give up and revert back to their old ways
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