Anchoring change in a culture • Comes last, not first: Most alterations in norms and shared values come at the end of the transformation process. • Depends on results: New approaches usually sink into a culture only after it’s very clear that they work and are superior to old methods. • Requires a lot of talk: Without verbal instruction and support, people are often reluctant to admit the validity of new practices. • May involve turnover: Sometimes the only way to change a culture is to change key people. • Makes decisions on succession crucial: If promotion processes are not changed to be
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