When one of these spitebags hurls a put-down at you, they expect that you’ll either try to fight back or just stand there blinking and wishing you could disappear. Instead, you should do the last thing they’d expect: Look straight at them for a moment, and coolly call them on their rottenness with a remark like “Clearly, you must have had a pretty bad day to feel the need to say something so nasty to me. I hope you feel better.” (Sincerity is not required here—just believability—so say it devoid of anger, and sound like you mean it.) By expressing sympathy for them, you’ve accomplished three
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