Introducing the second lens I ask the client to list down all the different issues that resides under the general "My Work" header. When this is done face to face, I can actually draw a new wheel and ask the client to fill it up with this information. However, as I usually do this on over the phone or the internet, it is simpler to just have him write a list. Such a list could look something like this: My Work My Boss Time Management Compensation Level of interest My co-workers Overtime cutting into my family time commuting Chances of promotion Respect from colleagues Safety Then, just like
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