I recall asking one architect what he learned from his earlier buildings. “Oh, you never go back!” he exclaimed, “It’s too discouraging.” That answer inspired this chapter. In a remarkable study of fifty-eight new business buildings near London, researchers found that in only one case in ten did the architect ever return to the building—and then with no interest in evaluation. The facilities managers interviewed for the study had universally acid views about the architects. One said, “Their primary interest is in aesthetics rather than practicality; it is a ludicrous situation. It’s no good if
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