When he turns over a new house to the family, Abrams writes a detailed letter that goes with The Book of photographs of the open walls and a packet of manuals of all the operating equipment in the house. The letter says, “During the first year, we will deal with all subcontractors. At the conclusion of the first year we can do a walk-through and try to solve any problems that are unsolved at that time.” In the letter are the names and phone numbers of all the subcontractors on the building, along with a suggested schedule of maintenance.
