As Dennis Bakke, AES’s CEO, has said, the better and more competent central staff functions are, the worse it is for the organization. A particularly skilled and competent central staff encourages people to turn over issues such as public relations, strategy formulation and implementation, quality, safety, and so forth to the central office departments responsible for those activities. If the staff people weren’t too competent, people in the field would not trust them and would want to be involved themselves. So, ironically, the better the central staff, the more the rest of the organization
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