Someone sent a tweet to Pat and me on Twitter, and Pat and I both replied with some species of thanks. The guy who sent the original message was flabbergasted. It was honestly kind of embarrassing. He said he couldn’t believe we’d responded. As if we were big Hollywood types, too important for such things as gratitude. This is good news for those of us who understand the power of interpersonal connection. It wasn’t some notion that Pat and I were “big deals” that made the encounter unbelievable to our mutual fan. The only reason he was so surprised we’d responded was because nobody else does.