Keith Irby

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If we choose, we can observe the Other’s aggression come spewing out, and, at our will, we can also permit the noise to bounce off the walls like rattling cans.” Checking our ego is a skill we can learn and improve. It requires practice. When it becomes second nature we can choose clarity over commotion in response to client challenges.
Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship
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