What do we have in person that we lack in writing? Vocal cues: We can hear the tone, emphasis, inflection, and pace of language. (Can you remember a time when you sent an e-mail or a letter that you thought was very funny—it sounded funny when you said it to yourself—but was dead on arrival?) Visual cues: We get powerful nonverbal feedback. Interaction: There is give and take; we can respond to questions, address concerns, and react. Flexibility: If something is not working, we can change; we can react to new developments, challenges, and directions. Rapport: People feel who we are as human
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