Effective Listening • Listening is a matter of choice and concentration. Choice: You must choose to listen actively. Concentration: Focus your complete attention on the other person. • Focus on the client’s answer, not on your next question. • Be aware of and Lower your internal dialogue. • Listen with your ears, watch with your eyes, sense with your intuition the real meaning of the client’s communication. Is there a difference between what was said and what was meant?
