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Kindle Notes & Highlights
Hints for Asking Effective Questions • Ask for permission to ask questions. • Ask one question at a time; wait for the answer. • Reward the response, then ask your next question. (When appropriate, use the client’s words from their questions: it’s a powerfuL reward.) • Be cautious of leading questions (questions designed to get agreement, not information or understanding). • Be aware of when “how” or “what” works better than “why.” • Summarize: Did I get it right? Did I leave anything out?
Effective Listening • Listening is a matter of choice and concentration. Choice: You must choose to listen actively. Concentration: Focus your complete attention on the other person. • Focus on the client’s answer, not on your next question. • Be aware of and Lower your internal dialogue. • Listen with your ears, watch with your eyes, sense with your intuition the real meaning of the client’s communication. Is there a difference between what was said and what was meant?
