To interrupt this cycle, some organizational leaders urge their employees to “assume positive intent62,” that is, to imagine that the behavior or words of your colleagues are motivated by good intentions, even when their actions seem objectionable at first glance. This “filter” can be extremely powerful. Indra Nooyi, the chairman and CEO of PepsiCo, cited it to Fortune as the best advice she ever received. (She learned it from her father.)
