More on this book
Community
Kindle Notes & Highlights
Read between
January 20 - January 21, 2021
To get the client to pay attention to what is supposed to be learned, the helper must create an atmosphere of psychological safety and provi...
This highlight has been truncated due to consecutive passage length restrictions.
In his book on medical practice, Gawande (2007) reports on the efforts of one hospital system to get doctors to wash their hands more frequently. After getting only minimal compliance with various kinds of incentives and rules, the doctors were asked, “Why don’t you wash your hands more frequently?” This humble inquiry revealed many reasons, such as the inconvenience and time that it took, leading to a variety of solutions that brought compliance to near 100 percent. For example, hand cleansers were installed a...
This highlight has been truncated due to consecutive passage length restrictions.
Though it may seem counterintuitive to see one’s subordinates as clients who have to be helped to succeed in their job, in fact, this is the most appropriate way to lead an organization. One way to define leadership, then, is to say that it is both a process of setting goals and helping others (subordinates) to achieve those goals.
Maintaining a readiness to be helped or to give help means you must inquire internally to recognize when and under what circumstances you are prepared to offer, give, or receive help.
Until you have more information, you don’t know whether your expertise or diagnostic skills are really relevant to the situation.
This is actually the mansplaining cure
be prepared to switch back into a process-consulting role from
Rafa did this as teacher and on slide presentations. Asking or stopping to check if audience is following
No matter how clear the request for help is, pause and reflect for a moment before responding, and then decide in what way to respond.
No matter how familiar a request for help sounds, try to perceive it as a brand new request that you have never heard before.
To access your ignorance and thereby minimize the bias in the question, you must ask yourself what it is that you truly do not know.
Process Consultation Revisited (1999), The Corporate Culture Survival Guide (1999), and DEC Is Dead: Long Live DEC(2003). His book Organizational Culture and Leadership, 3rd ed. (2004) has defined the field of organizational culture.
