The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results

by Gary Keller

“Be like a postage stamp–stick to one thing until you get there.” —Josh Billings

pattern. Where I’d had huge success, I had narrowed my concentration to one thing, and where my success varied, my focus had too.

“Going small” is ignoring all the things you could do and doing what you should do. It’s recognizing that not all things matter equally and finding the things that matter most. It’s a tighter way to connect what you do with what you want. It’s realizing that extraordinary results are directly determined by how narrow you can make your focus. The way to get the most out of your work and your life is to go as small as possible. Most people think just the opposite. They think big success is time consuming and complicated. As a result, their calendars and to-do lists become overloaded and overwhelming. Success starts to feel out of reach, so they settle for less. Unaware that big success comes when we do a few things well, they get lost trying to do too much and in the end accomplish too little. Over time they lower their expectations, abandon their dreams, and allow their life to get small. This is the wrong thing to make small. You have only so much time and energy, so when you spread yourself out, you end up spread thin. You want your achievements to add up, but that actually takes subtraction, not addition. You need to be doing fewer things for more effect instead of doing more things with side effects.

“Every great change starts like falling dominoes.” —BJ Thornton

Getting extraordinary results is all about creating a domino effect in your life.

Toppling dominoes is pretty straightforward. You line them up and tip over the first one. In the real world, though, it’s a bit more complicated. The challenge is that life doesn’t line everything up for us and say, “Here’s where you should start.” Highly successful people know this. So every day they line up their priorities anew, find the lead domino, and whack away at it until it falls.

When you see someone who has a lot of knowledge, they learned it over time. When you see someone who has a lot of skills, they developed them over time. When you see someone who has done a lot, they accomplished it over time. When you see someone who has a lot of money, they earned it over time. The key is over time. Success is built sequentially. It’s one thing at a time.

“It is those who concentrate on but one thing at a time who advance in this world.” —Og Mandino

“There can only be one most important thing. Many things may be important, but only one can be the most important.”

When you get the ONE Thing, you begin to see the business world differently. If today your company doesn’t know what its ONE Thing is, then the company’s ONE Thing is to find out.

ONE THING The doors to the world have been flung wide open, and the view that’s available is staggering. Through technology and innovation, opportunities abound and possibilities seem endless. As inspiring as this can be, it can be equally overwhelming. The unintended consequence of abundance is that we are bombarded with more information and choices in a day than our ancestors received in a lifetime. Harried and hurried, a nagging sense that we attempt too much and accomplish too little haunts our days.

The problem is we tend to act on what we believe even when what we believe isn’t anything we should. As a result, buying into The ONE Thing becomes difficult because we’ve unfortunately bought into too many others—and more often than not those “other things” muddle our thinking, misguide our actions, and sidetrack our success.

THE SIX LIES BETWEEN YOU AND SUCCESS 1. Everything Matters Equally 2. Multitasking 3. A Disciplined Life 4. Willpower Is Always on Will-Call 5. A Balanced Life 6. Big Is Bad

“The things which are most important don’t always scream the loudest.”

Achievers always work from a clear sense of priority.

Instead of a to-do list, you need a success list—a list that is purposefully created around extraordinary results.

To-do lists tend to be long; success lists are short. One pulls you in all directions; the other aims you in a specific direction. One is a disorganized directory and the other is an organized directive. If a list isn’t built around success, then that’s not where it takes you.

The 80/20 Principle says the minority of your effort leads to the majority of your results.

Pareto points us in a very clear direction: the majority of what you want will come from the minority of what you do. Extraordinary results are disproportionately created by fewer actions than most realize.

“To do two things at once is to do neither.” —Publilius Syrus

So, if doing the most important thing is the most important thing, why would you try to do anything else at the same time? It’s a great question.

Multitasking is a lie. It’s a lie because nearly everyone accepts it as an effective thing to do. It’s become so mainstream that people actually think it’s something they should do, and do as often as possible. We not only hear talk about doing it, we even hear talk about getting better at it. More than six million webpages offer answers on how to do it, and career websites list “multitasking” as a skill for employers to target and for prospective hires to list as a strength. Some have gone so far as to be proud of their supposed skill and have adopted it as a way of life. But it’s actually a “way of lie,” for the truth is multitasking is neither efficient nor effective. In the world of results, it will fail you every time.

“Multitasking is merely the opportunity to screw up more than one thing at a time.” —Steve Uzzell

When you try to do two things at once, you either can’t or won’t do either well. If you think multitasking is an effective way to get more done, you’ve got it backward. It’s an effective way to get less done.

When they “multitask,” they switch back and forth, alternating their attention until both tasks are done. The speed with which computers tackle multiple tasks feeds the illusion that everything happens at the same time, so comparing computers to humans can be confusing.

People can actually do two or more things at once, such as walk and talk, or chew gum and read a map; but, like computers, what we can’t do is focus on two things at once. Our attention bounces back and forth. This is fine for computers, but it has serious repercussions in humans. Two airliners are cleared to land on the same runway. A patient is given the wrong medicine. A toddler is left unattended in the bathtub. What all these potential tragedies share is that people are trying to do too many things at once and forget to do something they should do.

It’s not that we have too little time to do all the things we need to do, it’s that we feel the need to do too many things in the time we have.

You don’t need to be a disciplined person to be successful. In fact, you can become successful with less discipline than you think, for one simple reason: success is about doing the right thing, not about doing everything right.

The trick to success is to choose the right habit and bring just enough discipline to establish it. That’s it. That’s all the discipline you need. As this habit becomes part of your life, you’ll start looking like a disciplined person, but you won’t be one. What you will be is someone who has something regularly working for you because you regularly worked on it. You’ll be a person who used selected discipline to build a powerful habit.

Don’t be a disciplined person. Be a person of powerful habits and use selected discipline to develop them. 2. Build one habit at a time. Success is sequential, not simultaneous. No one actually has the discipline to acquire more than one powerful new habit at a time. Super-successful people aren’t superhuman at all; they’ve just used selected discipline to develop a few significant habits. One at a time. Over time. 3. Give each habit enough time. Stick with the discipline long enough for it to become routine. Habits, on average, take 66 days to form. Once a habit is solidly established, you can either build on that habit or, if appropriate, build another one.

The idea of balance is exactly that—an idea. In philosophy, “the golden mean” is the moderate middle between polar extremes, a concept used to describe a place between two positions that is more desirable than one state or the other. This is a grand idea, but not a very practical one. Idealistic, but not realistic. Balance doesn’t exist.

The act of living a full life by giving time to what matters is a balancing act. Extraordinary results require focused attention and time. Time on one thing means time away from another. This makes balance impossible.

Do you really think you can ever get back a child’s bedtime story or birthday? Is a party for a five-year-old with imaginary pals the same as dinner with a teenager with high-school friends? Is an adult attending a young child’s soccer game on par with attending a soccer game with an adult child? Do you think you can cut a deal with God that time stands still for you, holding off on anything important until you’re ready to participate again? When you gamble with your time, you may be placing a bet you can’t cover. Even if you’re sure you can win, be careful that you can live with what you lose.

Big stands for greatness—extraordinary results. Pursue a big life and you’re pursuing the greatest life you can possibly live. To live great, you have to think big. You must be open to the possibility that your life and what you accomplish can become great. Achievement and abundance show up because they’re the natural outcomes of doing the right things with no limits attached.

Don’t fear big. Fear mediocrity. Fear waste. Fear the lack of living to your fullest. When we fear big, we either consciously or subconsciously work against it. We either run toward lesser outcomes and opportunities or we simply run away from the big ones. If courage isn’t the absence of fear, but moving past it, then thinking big isn’t the absence of doubts, but moving past them. Only living big will let you experience your true life and work potential.

Think big. Avoid incremental thinking that simply asks, “What do I do next?” This is at best the slow lane to success and, at worst, the off ramp. Ask bigger questions. A good rule of thumb is to double down everywhere in your life. If your goal is ten, ask the question: “How can I reach 20?” Set a goal so far above what you want that you’ll be building a plan that practically guarantees your original goal.

Don’t order from the menu. Apple’s celebrated 1997 “Think Different” ad campaign featured icons like Ali, Dylan, Einstein, Hitchcock, Picasso, Gandhi, and others who “saw things differently” and who went on to transform the world we know. The point was that they didn’t choose from the available options; they imagined outcomes that no one else had. They ignored the menu and ordered their own creations. As the ad reminds us, “People who are crazy enough to think they can change the world are the only ones who do.”

Act bold. Big thoughts go nowhere without bold action. Once you’ve asked a big question, pause to imagine what life looks like with the answer. If you still can’t imagine it, go study people who have already achieved it. What are the models, systems, habits, and relationships of other people who have found the answer? As much as we’d like to believe we’re all different, what consistently works for others will almost always work for us.

Don’t fear failure. It’s as much a part of your journey to extraordinary results as success. Adopt a growth mindset, and don’t be afraid of where it can take you. Extraordinary results aren’t built solely on extraordinary results. They’re built on failure too. In fact, it would be accurate to say that we fail our way to success. When we fail, we stop, ask what we need to do to succeed, learn from our mistakes, and grow. Don’t be afraid to fail. See it as part of your learning process and keep striving for your true potential.

“Be careful how you interpret the world; it is like that.” —Erich Heller

We overthink, overplan, and over-analyze our careers, our businesses, and our lives; that long hours are neither virtuous nor healthy; and that we usually succeed in spite of most of what we do, not because of it. I discovered that we can’t manage time, and that the key to success isn’t in all the things we do but in the handful of things we do well.

LIFE IS A QUESTION You may be asking, “Why focus on a question when what we really crave is an answer?” It’s simple. Answers come from questions, and the quality of any answer is directly determined by the quality of the question. Ask the wrong question, get the wrong answer. Ask the right question, get the right answer. Ask the most powerful question possible, and the answer can be life altering.

“People do not decide their futures, they decide their habits and their habits decide their futures.” —F. M. Alexander

Quadrant 1. Big & Specific: “What can I do to double sales in six months?” Now you have all the elements of a Great Question. It’s a big goal and it’s specific. You’re doubling sales, and that’s not easy. You also have a time frame of six months, which will be a challenge. You’ll need a big answer. You’ll have to stretch what you believe is possible and look outside the standard toolbox of solutions.

See the difference? When you ask a Great Question, you’re in essence pursuing a great goal. And whenever you do this, you’ll see the same pattern—Big & Specific. A big, specific question leads to a big, specific answer, which is absolutely necessary for achieving a big goal.

So if “What can I do to double sales in six months?” is a Great Question, how do you make it more powerful? Convert it to the Focusing Question: “What’s the ONE Thing I can do to double sales in six months such that by doing it everything else will be easier or unnecessary?” Turning it into the Focusing Question goes to the heart of success by forcing you to identify...

The research and experience of others is the best place to start when looking for your answer. Armed with this knowledge, you can establish a benchmark,

1. Think big and specific. Setting a goal you intend to achieve is like asking a question. It’s a simple step from “I’d like to do that” to “How do I achieve that?” The best question—and by default, the best goal—is big and specific: big, because you’re after extraordinary results; specific, to give you something to aim at and to leave no wiggle room about whether you hit the mark. A big and specific question, especially in the form of the Focusing Question, helps you zero in on the best possible answer.

“Even if you’re on the right track, you’ll get run over if you just sit there.” —Will Rogers

All businesspeople want productivity and profit, but too many fail to realize that the best path to attaining them is through purpose-driven priority.